Services and Support
Astound Commerce has more than a decade of ecommerce implementation and support experience and is positioned to help your new or existing Demandware site. Our expertise in performance optimization, site and process monitoring, creative services, user experience (UX), digital marketing, and quality assurance can help you optimize your site for the way you do business today and tomorrow.
Astound Commerce’s extensive experience with unique ecommerce verticals and markets, as well as valuable insights we discover over the course of a project, are key to a successful digital marketing and social media strategy. With ROI modeling, analytics analysis, and conversion optimization we make sure the site has the potential to turn browsers into shoppers. SEO audits and optimization, keyword research, and clever technology such as user-friendly URLs help make your content visible and social, while email, pay-per-click and banner campaigns are always right on target due to in-depth user study and insight-inspired creative ideas.
Ecommerce solutions have to be reliable and scale fast. Astound Commerce’s regular testing and tuning ensures your website’s capacity is on par with the businesses growth and changing goals. More processing power, memory and storage can be easily delivered on demand with the power and resources of virtualization technology, allowing you to scale up when needed. Database and cache tuning enhance the experience by cutting the page load times to milliseconds, while stress testing, load testing, and holiday readiness procedures guarantee your site stays responsive and fast when customers are using it the most.
Сlear navigation, intuitive, easy to use features and trendy visual design - these are the elements that all come together to make ecommerce shopping a positive reality. But in order to create an outstanding user experience (UX), Astound Commerce's UX team relies heavily on vast experience that we have drawn from different vertical markets, competitive research, user behavioral analysis, and industry best practices. Mixed with our extensive expertise in building ecommerce sites, that knowledge allows us to plan how features, navigation, content and creative ideas should come together to form together in each organization's needs.
At Astound Commerce, we know that creative decisions in ecommerce work best when preceded by the research and analysis of the market, the trends, and, most importantly, the demographic. Verticals and user behavior research lets us make informed decisions when choosing features, navigation systems, and creative design elements for the inspired, addictive shopping environments. This data-driven approach, combined with our ecommerce-specific website design expertise, helps translate the creative effort into measurable growth, be it a website design, a landing page, or a marketing campaign. Whichever creative service you may need, Astound Commerce will create the solution that merges the best knowledge, unique data and functional creative ideas to deliver engaging, brand consistent experiences to your customers.
Quality Assurance, a critical component in Astound Commerce’s streamlined implementation process, is designed to bring the solution to market quicker without sacrificing the ‘Q’ in QA and save you time and money in the process. Our development and QA teams work closely together so the actual testing (mostly automated) could start parallel to development. Test automation allows to update the test cases immediately after new requirements and changes emerge, so new functionality gets tested faster. After launch of the site, Astound Commerce on demand testing will ensure every update or enhancement, once applied to the live site, affects operations only in a good way.
To maintain your hosted solution’s top shape, Astound Commerce keeps a close eye on your server and network performance, operability and capacity. Our change management procedures allow for fast and spot-on system changes, well-documented and transparent to customers. We always have multiple troubleshooting options to keep the operations intact at all times. A special user behavior emulation software used in operability monitoring helps to make sure that critical sections of the site are accessible by users and function properly. In its turn, capacity monitoring is there to provide extra room and boost within hours (well, faster in most cases), should the solution require more disk space and processing power.