Research
Februar 15, 2018

Holiday Mystery Shopping Web

2017 Holiday Omnichannel Mystery Shopping Mobile | Social | StoresExpectations were that Amazon would dominate the holiday season and they did not disappoint. All eyes were on the competition as it was imperative that the top retailers excel across all…
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Research
November 14, 2017

2017 Astound Insights B2B Mystery Shopping Survey

B2B e-commerce is growing and is much larger in total value than online consumer shopping. Yet many B2B merchants are…
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Research
Oktober 10, 2017

2017 Specialty Retailer Omnichannel Mystery Shopping

Astound Commerce 2017 Specialty Retailer Omnichannel Mystery Shopping By Lauren Freedman | SVP Digital Strategy The Omnichannel Research Vision 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 The Methodology JTNDdWwlM0UlMEElMjAlMjAlMjAlMjAlM0NsaSUyMHN0eWxlJTNEJTIybGlzdC1zdHlsZS10eXBlJTNBJTIwc3F1YXJlJTNCJTIyJTNFRXhwbG9yZSUyMGhvdyUyMHVuaWZpZWQlMjB0aGUlMjBzaG9wcGluZyUyMGV4cGVyaWVuY2UlMjBpcyUyMGFjcm9zcyUyMGNoYW5uZWxzJTIwaW5jbHVkaW5nJTIwYWN0aXZpdGllcyUyMGNvbmR1Y3RlZCUyMHZpYSUzQSUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUzQ3VsJTIwc3R5bGUlM0QlMjJmb250LXNpemUlM0ElMjAxNnB4JTNCJTIyJTNFJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDbGklM0VEZXNrdG9wJTNDJTJGbGklM0UlMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlM0NsaSUzRU1vYmlsZSUzQyUyRmxpJTNFJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDbGklM0VJbi1zdG9yZSUyMHZpc2l0cyUzQyUyRmxpJTNFJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDJTJGdWwlM0UlMEElMjAlMjAlMjAlMjAlM0MlMkZsaSUzRSUwQSUyMCUyMCUyMCUyMCUzQ2xpJTIwc3R5bGUlM0QlMjJsaXN0LXN0eWxlLXR5cGUlM0ElMjBzcXVhcmUlM0IlMjIlM0VVbmRlcnN0YW5kJTIwdGhlJTIwYnJhbmRpbmclMkMlMjBjdXN0b21lciUyMGV4cGVyaWVuY2UlMjBhbmQlMjBzZXJ2aWNlcyUyMGJlaW5nJTIwZGVsaXZlcmVkJTIwbWVhc3VyaW5nJTNBJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDdWwlMjBzdHlsZSUzRCUyMmZvbnQtc2l6ZSUzQSUyMDE2cHglM0IlMjIlM0UlMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlM0NsaSUzRUtleSUyMHBhZ2VzJTNDJTJGbGklM0UlMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlM0NsaSUzRU1lcmNoYW5kaXNpbmclMjB0YWN0aWNzJTNDJTJGbGklM0UlMEElMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlMjAlM0NsaSUzRU9tbmljaGFubmVsJTIwY29ubmVjdG9ycyUzQyUyRmxpJTNFJTBBJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTIwJTNDbGklM0VDdXN0b21lciUyMHNlcnZpY2UlM0MlMkZsaSUzRSUwQSUyMCUyMCUyMCUyMCUyMCUyMCUyMCUyMCUzQyUyRnVsJTNFJTBBJTIwJTIwJTIwJTIwJTNDJTJGbGklM0UlMEElMjAlMjAlMjAlMjAlM0NsaSUyMHN0eWxlJTNEJTIybGlzdC1zdHlsZS10eXBlJTNBJTIwc3F1YXJlJTNCJTIyJTNFVmlzaXQlMjByZXRhaWwlMjBzdG9yZXMlMjB0byUyMGV2YWx1YXRlJTIwdGhlJTIwc29waGlzdGljYXRpb24lMjBvZiUyMHRoZSUyMGluLXN0b3JlJTIwc2hvcHBpbmclMjBleHBlcmllbmNlJTIwZnJvbSUyMGElMjB0ZWNobm9sb2d5JTIwcG9pbnQtb2YtdmlldyUyMHdoaWxlJTIwaW5xdWlyaW5nJTIwYWJvdXQlMjBpbnZlbnRvcnklMjB0cmFuc3BhcmVuY3klMjBhbmQlMjBwcmljZSUyMG1hdGNoaW5nJTIwbW9kZWxzJTNDJTJGbGklM0UlMEElM0MlMkZ1bCUzRQ== E-Book Presentation Press Release Infographic
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Research
September 12, 2017

2017 Global Brand Omnichannel Mystery Shopping

Astound Commerce 2017 Global Brand Omnichannel Mystery Shopping By Lauren Freedman | SVP Digital Strategy The Omnichannel Research Vision 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The Methodology 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E-Book Presentation Press Release Perspective 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Research
August 15, 2017

Global brand research

Astound Commerce 2017 Global Brand Shopper Survey Digital and In-Store Insights By Lauren Freedman | SVP Digital Strategy Consumer Research Vision 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 Insight: 55% of shoppers prefer to shop directly with brand manufacturers over retailers E-Book Presentation Press Release Perspective
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Research
März 26, 2017

20/20 Vision: Looking Forward by Looking Back at 20 Years of Digital Shopping Innovation

Results of Astound Commerce’s 20th Annual Mystery Shopping Study (formerly the e-tailing group), conducted during 4Q’16, recognizes 7 retailers, out of the 100 benchmarked (AC100), as excelling at customer service. In today’s omnichannel climate where differentiation is increasingly difficult and customer…
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Research
Februar 9, 2017

20th Annual Mystery Shopping Study: Customer Service

“Results of Astound Commerce’s 20th Annual Mystery Shopping Study (formerly the e-tailing group), conducted during 4Q’16, recognizes 7 retailers, out of the 100 benchmarked (AC100), as excelling at customer service. In today’s omnichannel climate where differentiation is increasingly difficult and…
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Research
November 21, 2016

Holiday Report

Nine in 10 Consumers Report Holiday Shopping Experience Will Be an Important Factor in Choosing Retailers in 2017. New Astound…
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Research
August 3, 2016

Mobile Momentum Report

Mobile Accelerates to the Express Lane “In 2015 mobile had great momentum. Given its emerging strength, rather than viewing mobile…
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