Astound Insights has released its 2020 Global Consumer Survey Report, Resetting the Customer Journey, revealing significant gaps in the online shopper journey and specific changes in consumer expectations in the wake of the coronavirus outbreak.
In January, Astound Commerce conducted its annual global research, surveying 5,500 online consumers in the US, Canada, Europe, and the Middle East. Two follow-up surveys revealed significant shifts in their behavior and sentiment. Insights from our findings include: