Astound Insights has released its 2020 Global Consumer Survey Report, Resetting the Customer Journey, revealing significant gaps in the online shopper journey and specific changes in consumer expectations in the wake of the coronavirus outbreak.
In January, Astound Commerce conducted its annual global research, surveying 5,500 online consumers in the US, Canada, Europe, and the Middle East. Two follow-up surveys revealed significant shifts in their behavior and sentiment. Insights from our findings include:
At Astound Commerce, we create digital experiences that engage consumers and fuel exponential growth. With a strong global presence, more than 20 years’ experience, and a team of 1,600 deeply passionate experts in the areas of growth, design, demand, and technology, we’ve had the opportunity to partner with visionary brands such as L’Oréal, Boohoo, Halfords, FLOR, TOMS, and Crocs. Astound is responsible for more than 3,000 successful digital commerce projects and 400 end-to-end website launches—sites which last year generated nearly US$10 billion in revenue.