Is your business poised to
thrive in the post-pandemic marketplace?

Astound Insights has released its 2020 Global Consumer Survey Report, Resetting the Customer Journey, revealing significant gaps in the online shopper journey and specific changes in consumer expectations in the wake of the coronavirus outbreak.

Download your report today for the competitive edge you need to thrive.

Is your business poised to thrive in the post-pandemic marketplace?

Astound Insights has released its 2020 Global Consumer Survey Report, Resetting the Customer Journey, revealing significant gaps in the online shopper journey and specific changes in consumer expectations in the wake of the coronavirus outbreak.

Download your report today for the competitive edge you need to thrive.

In January, Astound Commerce conducted its annual global research, surveying 5,500 online consumers in the US, Canada, Europe, and the Middle East. Two follow-up surveys revealed significant shifts in their behavior and sentiment. Insights from our findings include:

  • 87 percent of global consumers are wary of the economy’s future
  • A 60 percent increase in digital shopping ‘trips’ per week once lockdown orders went into effect
  • How shoppers graded their online experience based on purchases made, before and after the onset of the pandemic
  • Consumer merchant-type and channel preferences based on varying need-based scenarios
  • Over one-third of shoppers reported an inability to return an order since the pandemic began, indicating the need for a more frictionless experience

Astound Commerce is a global digital agency focused on developing innovative commerce experiences. We combine experience design, technology development, and marketing strategy to help brands engage with their customers at every stage of the buying cycle.

We work with more than 200 clients including Calvin Klein, Bare Minerals, Bloomingdales, Google, L’Oreal, Puma, Michael Kors, Ralph Lauren, Allergan, Under Armour, Movado, Louis Vuitton, Parts Town, and Jimmy Choo.