Platforms & Technologies

Our ecosystem development strategy connects all the technology layers required to enable a 360º understanding of the customer. 

20+ years in commerce technology. We get it. So can you.

Building a modern commerce ecosystem is a highly complex, constantly evolving endeavor. It requires a deep understanding of technology platforms, tools, system architecture, process flows, and implementation methodologies to engage and activate the mobile, socially connected consumer. 

Power Commerce Ecosystems

To ensure business success, we design ecosystems that build upon the best available platform to serve your customer, based on industry, retail model, consumer touchpoints, third-party integrations, scalability, TCO, and ROI.

  • Platform selection (B2C, B2B, B2B2C)
  • Optimize by capabilities
  • Optimize by device priorities
  • Digital direct response

Commerce Platform Expertise:

Cross-Platform Integrations

Perfectly integrated cross-cloud platforms mean efficient workflows for you and seamless brand experiences for customers. We thoughtfully align the functionality of each platform to unify your digital landscape, creating a single view of your customer and the best solution for your business.

  • CRM & SSO
  • Community
  • Marketing
  • Service
  • Middleware

Cross-Cloud Expertise:

Enable Transactions

More than just flipping the switch on the platform, we enable a frictionless experience, from tracking and managing orders to better serving customers throughout their purchase and measuring the logistics of fulfillment, and more.  

  • Order management
  • Omnichannel
  • Customer service
  • Payments, tax, and fraud
  • Logistics
  • Marketplaces and social shopping
  • Configure price quote (CPQ)

Transaction Expertise:

Activate Experiences

With the goal of adding value to the commerce ecosystem, we enrich your customer journeys by connecting across community platforms, delivering tailored content, and leveraging your single view to best serve your customers.
  • Personalization
  • Loyalty
  • Content and asset management
  • Product, inventory, and price management

CMS Expertise:

Automate, Amplify, and Measure

We ensure your continual success by acquiring and engaging consumers, delivering insights, enabling testing, and facilitating growth, to uncover ways to best optimize your commerce ecosystem.
  • Marketing automation
  • Social delivery and engagement
  • Ratings and social
  • Analytics
  • Audits, insights, and recommendations
  • Testing and deployment

Marketing Expertise:

 
 

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