Research
February 12, 2018

Holiday Mystery Shopping Web

2017 Holiday Omnichannel Mystery Shopping Mobile | Social | StoresExpectations were that Amazon would dominate the holiday season and they did not disappoint. All eyes were on the competition as it was imperative that the top retailers excel across all…
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Research
November 14, 2017

2017 Astound Insights B2B Mystery Shopping Survey

B2B e-commerce is growing and is much larger in total value than online consumer shopping. Yet many B2B merchants are…
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Research
November 10, 2017

2017 Specialty Retailer Omnichannel Mystery Shopping

At Astound Commerce, we believe it’s important to hear from customers first hand and with that in mind, we conducted our Annual Online Survey of 1,000 shoppers in Europe.
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Research
November 1, 2017

2017 Specialty Retailer Omnichannel Mystery Shopping

At Astound Commerce, we believe it’s important to hear from customers first hand and with that in mind, we conducted our Annual Online Survey of 1000 U.S. shoppers.
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Research
March 26, 2017

20/20 Vision: Looking Forward by Looking Back at 20 Years of Digital Shopping Innovation

Results of Astound Commerce’s 20th Annual Mystery Shopping Study (formerly the e-tailing group), conducted during 4Q’16, recognizes 7 retailers, out of the 100 benchmarked (AC100)
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In the news
March 5, 2017

Retail Customer Experience

Personalization, customer reviews driving better customer experience A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer…
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Research
February 9, 2017

20th Annual Mystery Shopping Study: Customer Service

“Results of Astound Commerce’s 20th Annual Mystery Shopping Study (formerly the e-tailing group), conducted during 4Q’16, recognizes 7 retailers, out of the 100 benchmarked (AC100), as excelling at customer service. In today’s omnichannel climate where differentiation is increasingly difficult and…
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Research
November 21, 2016

Holiday Report

Nine in 10 Consumers Report Holiday Shopping Experience Will Be an Important Factor in Choosing Retailers in 2017. New Astound…
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Research
August 3, 2016

Mobile Momentum Report

Mobile Accelerates to the Express Lane “In 2015 mobile had great momentum. Given its emerging strength, rather than viewing mobile…
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