Research
March 26, 2017

20/20 Vision: Looking Forward by Looking Back at 20 Years of Digital Shopping Innovation

Results of Astound Commerce’s 20th Annual Mystery Shopping Study (formerly the e-tailing group), conducted during 4Q’16, recognizes 7 retailers, out of the 100 benchmarked (AC100), as excelling at customer service. In today’s omnichannel climate where differentiation is increasingly difficult and customer…
Read More
Research
February 9, 2017

20th Annual Mystery Shopping Study: Customer Service

“Results of Astound Commerce’s 20th Annual Mystery Shopping Study (formerly the e-tailing group), conducted during 4Q’16, recognizes 7 retailers, out of the 100 benchmarked (AC100), as excelling at customer service. In today’s omnichannel climate where differentiation is increasingly difficult and…
Read More
Research
November 21, 2016

Holiday Report

Nine in 10 Consumers Report Holiday Shopping Experience Will Be an Important Factor in Choosing Retailers in 2017. New Astound…
Read More
Research
August 3, 2016

Mobile Momentum Report

Mobile Accelerates to the Express Lane “In 2015 mobile had great momentum. Given its emerging strength, rather than viewing mobile…
Read More