Privacy Policy

Thank you for visiting the Astound Commerce (“Astound”) Website located at: (the “Site”). Astound is committed to the privacy and protection of consumers and clients worldwide. We promise that we will use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the web pages owned and operated by Astound.

1.Information We Collect and How We Collect It

Every computer connected to the Internet is given a domain name and IP address – a set of numbers that serve as that computer’s “Internet Protocol”. When a visitor requests a page from Astound’s website, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic in aggregate, but do not collect and evaluate this information for individuals.

We may ask you to provide your e-mail address or mailing address for the purposes of contacting you if you have asked us to provide you with information relating to our services,  conducting a survey, or to provide additional services (e-mail newsletters, announcement lists or information about new services). Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict “No-Spam” policy that means that we do not intend to sell, rent, or otherwise give your e-mail address to a third party.
When you sign up for an Astound service or newsletter, your name or alias is recorded solely for purposes of maintaining your account within the Astound client base or as a subscriber to our forthcoming newsletters.

2. Cookies

Occasionally, Astound may send a “cookie” to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of Astound’s website you have visited, so the next time you visit, those pages may be readily accessible. We may also use cookies to ascertain how many times you’ve visited a particular page. We may use this information to better personalize the content that you see on our site.

You have the choice of accepting cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accepting these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

 3. Social Media Widgets

Our Site includes social media features, such as the Facebook Like button and widgets. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing it.

 4. Disclosure

Astound will only disclose personal information when required by law or in the good-faith belief that such action is necessary to:

  • Conform to the law or comply with a legal process served on Astound;
  • Protect and defend the rights or property of the Astound network of sites, or visitors to Astound;
  • Identify persons who may be violating the law, the legal notice, or the rights of third parties;
  • Co-operate with the investigations of purported unlawful activities.

Astound uses reasonable precautions to keep the information disclosed to us secure. Astound reserves the right to transfer information in connection with the sale of all or part of Astound capital stock or assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties which receive the information.

5. Third Parties

The Astound website contains links to other websites. Astound is not responsible for the privacy practices or the content of such websites. Astound does not share any of the individual personal information you provide with the sites to which Astound links. Please refer to those sites for their privacy policy.

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.

6. Security

Astound servers are protected with generally available security technologies, including firewalls and data encryption. These technologies are designed to prevent unauthorized access, but no guarantee can be made that your information and data will be secure from intrusions and unauthorized released to third parties. The security of your personal information is important to us.

 7. Privacy Shield

Astound participates in the US-EU Privacy Shield Framework and the US-Swiss Safe Harbor Framework as set forth by the United States Department of Commerce regarding the collection, use, transfer, and retention of personal information from European Union member countries and Switzerland to the United States. Astound has certified that it adheres to the Privacy Shield and Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement with respect to all personal information within the scope of the Privacy Shield or Safe Harbor transferred from the E.U. or Switzerland to the U.S., respectively. The Federal Trade Commission has jurisdiction over Astound’s compliance with the Privacy Shield.

To learn more about the Privacy Shield and view Astound Commerce Corporation’s self-certification please visit:

 8. Your Consent to This Agreement and Notifications

By using our Site, you consent to the collection and use of information by Astound as specified above. If we make any changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. We encourage you to periodically review this page for the latest information on our privacy practices. The use of this Site after the effective date of the amendment to this Privacy Policy will be deemed to be acceptance of such amendment.

9.Contact Information and Complaints


In compliance with the Privacy Shield Principles, Astound commits to resolve complaints or questions about our collection or use of your personal information. Individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Astound at:


Attention: Legal Department – Privacy

Astound Commerce Corporation

1001 Bayhill Drive, Suite 100

San Bruno, CA 94066

United States of America

+1 415-604-3891


Astound has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States (and for European Union residents, the European Union Data Protection Authority). If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please contact or visit JAMS (or EU DPA) for more information or to file a complaint. The services of JAMS (or EU DPA) are provided at no cost to you.  Lastly, if needed thereafter, per the Privacy Shield you have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance that are not resolved by any of the other Privacy Shield mechanisms. You may visit Annex I of the Privacy Shield for more information:

Date of Last Revision: May 16, 2017