A seamless new site has FLOR's designer carpet tiles flying off the shelves
Modern interior design necessarily reflects the numerous priorities that now define the 21st century marketplace. Textiles and furniture must be beautiful, functional, and expressive of individuality. They must also personify sustainability and environmental harmony.
FLOR is a company that understands this multidimensional mission, gaining plaudits from interior designers and homeowners for its elegant and captivating rug and carpet tiles. FLOR tiles are produced in a dazzling array of styles and materials, allowing the creation of bespoke and highly creative floor schematics that precisely express mood, style––even personal philosophy.
Owned by Interface, FLOR is committed to using sustainable materials, employing low-carbon-emission production processes, and promoting social equity. It’s a global presence, competing directly against major manufacturers that include Crate & Barrel, CB2, and West Elm.
Astound’s analysts and engineers assessed the issue from a holistic perspective, quickly apprehending that the quality and versatility of FLOR’s modular carpet tiles could be difficult to communicate in a digital environment. The solution: a platform that was as beautiful, elegant, and exciting as FLOR products. The site had to be easy to navigate and update, and it had to be bulletproof.
First, Astound created an attractive and easy-to-use product listing page that lets customers view products by lifestyle or tile “layflat” photography, optimizing navigation and checkout. Our engineers also revamped Flor’s product detail page, ensuring a smooth customer voyage from product description to Add to Cart. We also reconfigured and improved Design Studio and implemented Page Designer, a proprietary technology that allows rich storytelling and ancillary content and provides easy and instantaneous page updating for new product launches and marketing campaigns. Finally, Astound assumed development support for Flor after migrating the site to Salesforce Commerce Cloud. Flor had long been dissatisfied with its prior system integrator, and Astound’s deep bench of diagnosticians and troubleshooters quickly alleviated the company’s systems integration pain points.
“What we hear from our customer services team members––who have been through many launches––[is] ‘This is the best site launch we’ve ever had. No one is calling and complaining. No one.’”
FLOR executives report spectacular results from Astound’s efforts. Direct quotes include: